How To Clean A Movado Watch

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Movado BOLD Motion Smartwatch Engineered by HP - Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about the Movado BOLD Motion Smartwatch.

General information about the Movado BOLD Motion watch

Does the watch work without a smartphone?

If the watch becomes disconnected from your phone, it will continue to tell time. The watch requires a smartphone and the Movado BOLD app for full smartwatch functionality, such as notifications and progress tracking.

Is the watch water resistant?

Although the watch has been tested to meet international standards for water resistance, it should not be submerged in water, and the contact pins should be dried promptly with a soft, lint-free cloth if they get wet. Moisture and electrolyte residues (salts and chlorides) can cause corrosion and possibly short-circuit the contact pins.

The contact pins must be moisture-free before you attach the charging cable.

Can I change the watch strap?

Yes, the watch strap is replaceable; however, specialized tools are required. It is recommended that you have the strap replaced by an Authorized Movado Service Center. For locations, visit www.mgiservice.com/movado (in English).

Where can I find the watch serial number?

The watch serial number is etched on the back of the watch. After the Movado BOLD app is installed on your smartphone and the watch and phone are paired, you can also access the serial number inside the app. Select HELP, and then find the serial number toward the bottom of the screen.

Why doesn't the serial number in the app match the serial number on the back of the watch?

If your watch has undergone repairs at an Authorized Movado Service Center and the original module was replaced, the serial number etched on the back of the watch might no longer match the serial number that shows in the app.

Why aren't the watch hands lighting up?

The watch hands are not designed to illuminate. The Movado dot and the notification lights around the watch face are the only lighted features on the watch.

Installing the Movado BOLD app

Which versions of iOS/Android are supported?

The Movado BOLD app is designed for use with most smartphones running iOS version 8 and later or Android version 4.4 and later.

Are tablets supported?

No. Tablets, including iPads and Android tablets, are not supported. The watch works only with smartphones running iOS version 8 and later or Android version 4.4 and later.

How do I install the app for iOS?

On your iPhone, go to www.movado.com/boldmotion (in English) and install the Movado BOLD app for iOS. Alternatively, open your app store and search for Movado BOLD. Select Install to download and install the app.

How do I install the app for Android?

On your Android phone, go to www.movado.com/boldmotion (in English) and install the Movado BOLD app for Android. Alternatively, open the Google Play Store and search for Movado BOLD. Select Install to download and install the app.

How many sign-in attempts will the app give me?

After entering an incorrect password for the third time, you will have to wait 15 minutes before attempting to sign in again.

Using the Movado BOLD Motion watch

Why is the watch unresponsive during initial setup?

When purchased, the watch might be in "shipping mode." To activate the watch, charge the watch for at least four hours, and then press and hold the watch button until lights move around the edge of the dial. Activation can take 5 to 10 seconds.

How do I set the time?

Gently pull out the watch crown until it clicks. Rotate the crown in either direction to move the hour and minute hands to the desired time, and then push it back in.

Can the watch light up to display the time when it's dark?

Press the watch button twice for Digital Time view, which shows the time using the watch LED lights. The lights illuminate to show the current time as determined by the phone app. The Movado dot and the hour light illuminate. The minute light pulses.

For example, at 10:09, the 10 o'clock light illuminates and the 1 o'clock light illuminates and then quickly pulses four times to let you know it is four minutes past 10:05. At 10:10, the 10 o'clock light illuminates and the 2 o'clock light illuminates (without pulsing) to indicate it is exactly on the minute.

If the hour and minute are represented by the same light, the light illuminates and then slowly pulses once. If it is exactly on the minute (for example, 10:50), the light does not pulse again. Otherwise, it quickly pulses the number of minutes past the marker. At 10:51, the 10 o'clock light illuminates, slowly pulses once, and then quickly pulses once.

How do I transfer ownership of the watch, or use the watch with a different phone?

In the app, select the PREFERENCES tab. Select either SIGN OUT or FORGET WATCH.
Respond to any dialog boxes that open. The app returns to the login screen.
If the watch is actively connected to the phone when you sign out or forget the watch, the watch automatically resets to factory settings.

If the watch is not actively connected to the phone when you sign out or forget the watch, reset the watch to factory settings using the following steps:
1. Press and hold the watch button for 22 seconds.
2. After all lights cycle clockwise once, release the button.
3. The lights cycle counterclockwise, pulse once, and then the watch resets.
  
  note:
  After the factory reset, the lights cycle clockwise, indicating the watch is in Bluetooth pairing mode.
If you are using Android, the watch is now unpaired and ready to pair with a different phone.

If you are using iOS, open the phone Settings menu, select Bluetooth, tap the i icon next to Movado. Tap Forget this device. The watch is now unpaired and ready to pair with a different phone.

What is the difference between SIGN OUT and FORGET WATCH?

SIGN OUT allows you to sign in with a different account. Signing in with a new account after signing out deletes your locally-stored user data, such as app settings and step progress information.

FORGET WATCH allows you to stay signed in and associate a new watch with your account.

Pairing your watch with your phone

How do I turn Bluetooth on or off on my phone?

Bluetooth is usually found in the Settings menu on both iOS and Android phones. See the manufacturer's documentation for specific instructions to enable or disable Bluetooth on your device.

How do I pair the watch with my phone?

Make sure Bluetooth is enabled on your phone.
Open the Movado BOLD app, create a new account or sign in, and then follow the on-screen instructions.
The app automatically searches for nearby watches. When prompted, press the watch button. The lights rotate around the dial.

note:
If the watch lights do not rotate around the dial after pressing the button, the watch might still be in shipping mode. To exit shipping mode, press and hold the watch button until lights move around the edge of the dial. Activation can take 5 to 10 seconds.
Select your watch when it is discovered.
Use the app to enable all necessary permissions on your phone.
Go through the app tutorial to learn more about using your watch, and then configure the watch notifications and preferences to complete setup.

note:
For more detailed information, see the online user guide.

Why can't my phone find or connect to the watch?

Make sure Bluetooth is enabled in the phone settings.
Increase the signal strength by moving the watch closer to the phone.
Make sure the watch is in pairing mode by pressing the watch button until lights rotate around the dial.
Make sure the watch is charged.

My watch keeps disconnecting from my phone. How do I make the devices reconnect?

If the watch and phone are out of Bluetooth range for over an hour, reconnect the watch and phone by pressing the watch button. You might need to open the app on your phone to reconnect.

If the watch is not communicating or the phone app indicates it is disconnected from the watch, stop and then restart the app.

In iOS, stop the app by double-tapping the phone's home button and swiping up on the app. Restart the app to reconnect to the watch.
In Android, force stop the app. See the phone manufacturer's documentation for instructions specific to your device. Restart the app to reconnect to the watch.

Notifications and settings

What do the light notifications indicate?

The Movado dot pulses when you have an incoming call.
The Movado dot and the 11, 12, and 1 o'clock lights pulse quickly when you receive a text message or other high-priority third-party app notification.
The Movado dot and the 11, 12, and 1 o'clock lights pulse slowly when you receive an email or other low-priority third-party app notification.
The watch illuminates your specified reminder time before a calendar event, and then lights indicate the hour and minute of the event.
The Movado dot illuminates, and then all other lights illuminate in sequence, when you have reached your daily step goal.
For more information about notifications, including instructions to customize the watch notifications, see the online user guide.

What to the vibration patterns indicate?

The following table describes the default vibration notification patterns:

Figure : Vibration notification patterns

Vibration notification patterns

For more information about notifications, including instructions to customize the watch notifications, see the online user guide.

How do I dismiss a notification on the watch?

To dismiss a notification or decline a call, press the watch button once.

How do I temporarily disable notifications and prevent them from alerting the watch?

In the app, select PREFERENCES.
Tap the on/off slider next to SILENCE WATCH NOTIFICATIONS BETWEEN [xx] AND [xx] to turn quiet mode on or off.
Enter values in the START TIME and END TIME boxes to specify the hours that you want notifications silenced. This starts and ends quiet mode at a specific time and can be set to reoccur, like an alarm.

Only device alerts and specifically configured notifications are displayed on the watch in this mode. All lights on the watch dim.

To permanently disable notifications for specific apps, select NOTIFICATIONS. Tap the button next to the notification type to toggle that notification on or off. Tap EDIT to enable or disable notifications from specific third-party apps.

Email notifications from my iPhone are not displaying on my watch.

Make sure the Notification Center is enabled. Open Settings, select Mail, Contacts, Calendars, and then select the account that you want to notify the watch. Make sure Show in Notification Center is turned on.

Notifications are not displaying on my watch.

Make sure that the watch and phone are within Bluetooth range and actively connected. Open the app and confirm that the watch is connected.
Make sure that the watch is adequately charged.
Make sure that the watch is not in quiet mode. Quiet mode is on by default, and only incoming call and calendar event notifications are enabled. You will receive incoming call and calendar notifications from 7 o'clock AM to 10 o'clock PM. To check the quiet mode setting, do the following:
1. In the app, select PREFERENCES.
2. Check the on/off slider next to SILENCE WATCH NOTIFICATIONS BETWEEN [xx] AND [xx]. If quiet mode is on, tap the slider to turn it off and enable notifications.
Make sure that notification permissions are enabled. In the app, select PREFERENCES, select PERMISSIONS, and make sure the Movado app is granted notification access.
Make sure that notifications are enabled. In the app, select NOTIFICATIONS. Verify that the notifications you want to see are turned on.

How do I turn progress tracker (daily steps tracking) on or off?

In the app, select PREFERENCES. Next to PROGRESS TRACKING, tap the on/off slider to turn it from blue (on) to white (off).

How do I change the number of steps for the daily goal?

In the app, select PREFERENCES. Next to DAILY GOAL, select the current number of steps. Tap inside the Daily Goal box and enter your target number of steps per day. Tap SAVE.

How do I turn airplane mode on or off?

When no lights are illuminated and no notifications are active, press and hold the watch button until all twelve lights illuminate and then dim on both sides, from bottom to top.

To turn off airplane mode, press and hold the watch button until all twelve lights illuminate and then dim on both sides, from top to bottom.

note:
Airplane mode status is not displayed in the app.

How many contacts can I save in my Favorite Contacts list?

Add up to 10 contacts to the favorites list in the Movado BOLD app. If a contact has multiple phone numbers, each phone number must be selected individually and will count towards the limit of 10.

Batteries and charging

How do I charge the watch?

Before connecting the power cable to a power source, connect the cable to the watch by pressing the buttons on either side of the charger and fitting it into the charging port on the back of the watch.
Connect the USB end of the power cable to a power source, such as a USB port on your computer or a USB-to-AC plug adapter connected to a wall outlet. The watch vibrates twice and the battery status displays when the charger is connected properly.

note:
The watch might not vibrate or light up the first time you connect the watch to the charger.
Charge the watch for at least four hours.
When finished, first disconnect the power cable from the power source, and then disconnect the charger from the watch.

note:
Each time you charge the watch, disconnect the cable from the power supply, and thoroughly wipe the charger and watch contact pins with a soft, lint-free cloth. If needed, you may dampen the cloth with a small amount of isopropyl rubbing alcohol. Make sure the rubbing alcohol does not come into contact with any other parts of the watch or the watch strap. Never use soap or any other chemicals to clean the watch contact pins or charger.

What type of power supply should I use when charging the watch?

Use a USB-to-AC adapter, such as the adapter that came with your smartphone. Alternatively, you can connect the power cable to a USB port on your computer, although the watch might not charge as quickly using this method.

How long does the watch take to charge?

The watch takes approximately 2 to 3 hours to charge from 25% to 100%.

How often do I need to charge the watch?

You should be able to use the watch for five to seven days with low use before it needs to recharge.

How do I view the amount of digital battery remaining?

In the phone app, view the remaining battery percentage at the bottom of the home screen.

On the watch, when no lights are illuminated and no notifications are active, press the button twice to view the battery status. The lights between 3 and 9 o'clock show the remaining charge.

When all seven lights are illuminated, the battery is fully charged.
When the lights between 4 and 8 o'clock are illuminated, the remaining charge is 75%.
When the lights between 5 and 7 o'clock are illuminated, the remaining charge is 50%.
When only the 6 o'clock light is illuminated, there is less than 25% charge remaining.

There is an automatic notification for low battery on the watch. The lights between 3 and 9 o'clock fully illuminate, then dim to 35% brightness. The bottom light pulses to indicate that the battery level is critically low.

Will the watch still keep time if the battery level is critically low?

The watch contains two batteries. One battery controls the digital functions of the watch and can be recharged. The other battery controls the analog functions of the watch and is not rechargeable. When the digital battery level is critically low, the other battery continues to power the analog watch function.

The watch hands stopped moving, but I still get notifications and the watch is still connected to the phone.

The battery that powers the analog watch functions might need to be replaced. Battery replacement requires service from an Authorized Movado Service Center. For locations, visit www.mgiservice.com/movado (in English). Never open the watch or attempt to replace the batteries yourself; opening the watch case will void your warranty. Movado Group assumes responsibility only for service performed at its Authorized Service Centers.

Can I replace the watch batteries?

Battery replacement requires service from an Authorized Movado Service Center. For locations, visit www.mgiservice.com/movado (in English). Never open the watch or attempt to replace the batteries yourself; opening the watch case will void your warranty. Movado Group assumes responsibility only for service performed at its Authorized Service Centers.

Why isn't the watch charging?

The charger might not be connected to the watch correctly. Be sure to press the buttons on both sides of the charger while connecting the charger and the watch. The watch vibrates twice and the battery status displays when the charger is connected properly.

If the watch is still not charging, you might need to clean the charger contact pins on both the watch and the power cable. Disconnect the cable from the power supply, and thoroughly wipe the charger and watch contact pins with a soft, lint-free cloth. If needed, you may dampen the cloth with a small amount of isopropyl rubbing alcohol. Make sure the rubbing alcohol does not come into contact with any other parts of the watch or the watch strap. Never use soap or any chemicals other than isopropyl alcohol to clean the watch or charger contact pins. Cleaning is recommended before each time you charge your watch.

Updating, restarting, and resetting

How do I update the app?

If there is a software update available, a notification is displayed on the app home screen. Select INSTALL NOW and then START INSTALLATION to install the update. Do not press the watch button or close the app until the update is complete.

What do I do if an update fails?

If there is an error message, tap Retry.

If the problem persists, cancel the update and contact customer support via the HELP section in the app.

A firmware or software update failed and now my watch isn't working.

Reset the watch to factory settings using the following steps:

note:
Resetting the watch to factory settings removes all user data from the watch. Reset the watch only if you are experiencing a serious problem that has not been solved after trying all other troubleshooting methods, or if you are transferring ownership of the watch to someone else.

Press and hold the watch button for 22 seconds.
After all lights cycle clockwise once, release the button.
The lights cycle counterclockwise, pulse once, and then the watch resets.

note:
After the factory reset, the lights cycle clockwise, indicating the watch is in Bluetooth pairing mode.

The watch is unresponsive. How do I restart the watch?

Press and hold the watch button for 10 seconds to restart the watch. A single light cycles counterclockwise until it reaches 12 o'clock, and then all lights pulse. The light then cycles clockwise to signal that the watch is restarting. To cancel the restart, press the button during the six seconds before all lights pulse.

How do I reset the watch to factory settings?

note:
Resetting the watch to factory settings removes all user data from the watch. Reset the watch only if you are experiencing a serious problem that has not been solved after trying all other troubleshooting methods, or if you are transferring ownership of the watch to someone else.

Press and hold the watch button for 22 seconds.
After all lights cycle clockwise once, release the button.
The lights cycle counterclockwise, pulse once, and then the watch resets.

note:
After the factory reset, the lights cycle clockwise, indicating the watch is in Bluetooth pairing mode.

Maintenance, support, warranty, and repair

How do I clean the watch?

Before cleaning, make sure the power cable is disconnected from the power supply. Thoroughly wipe the charger and watch contact pins with a soft, lint-free cloth. If needed, you may dampen the cloth with a small amount of isopropyl rubbing alcohol. Make sure the rubbing alcohol does not come into contact with any other parts of the watch or the watch strap. Never use soap or any chemicals other than isopropyl alcohol to clean the watch or charger contact pins. Cleaning is recommended before each time you charge your watch.

To preserve the natural elasticity and quality of your watch strap, wipe the strap with a soft cloth soaked in fresh water if the strap has been exposed to salt water, chemicals, or abrasive substances. Contact with acetone and ethyl alcohol should be avoided, as well as contact with strong colognes and perfumes, or any other organic solvents.

Where can I find additional maintenance and support information?

For additional general watch care and maintenance information, as well as customer service and support, visit www.movado.com/boldmotion (in English).

In the app, select HELP to find the Customer Support Number.

How long does the warranty last?

Your Movado BOLD Motion watch is backed by a two-year limited warranty. For full terms and conditions, visit www.movado.com/boldmotion (in English).

What do I do if my watch needs repair?

If your watch needs repair, adjustment, or a new battery, take or mail it directly to an Authorized Movado Service Center. For locations, visit www.mgiservice.com/movado (in English). Never open the watch or attempt to change the batteries yourself; opening the watch case will void your warranty. Movado Group assumes responsibility only for service performed at its Authorized Service Centers.